QUALITY POLICY


PBSERV offers engineering and procurement services for the oil and gas industry in various countries in Africa and the Middle East and Asia.

PBSERV acts as an intermediary between manufacturers in the USA and Europe and the clients in the respective countries. PBSERV represents major manufacturers of valves and pumps exclusively in these key markets.

PBSERV adopts a Quality Management System based on the requirements of MSA EN ISO 9001:2015

PBSERV has established the following strategic objectives to be pursued through the Quality Management System:

  • Long Term Vision
    To establish long-lasting business relationships, both with customers and suppliers, built on mutual trust that have strong potential for development and growth.
  • Suppliers
    To acquire products from reliable external providers / partners who are leaders in the field and produce world class equipment with a high commitment towards product quality and value for money.
  • Customer Focus
    To ensure customer satisfaction by meeting all requirements To provide outstanding product quality by supplying defect free products To provide excellent service by putting the customer at the centre of all activities
  • Resources
    To harness and develop the experience and knowledge gained over the years. To encourage teamwork and cooperation between the employees of PBSERV and also with the customers.
  • Quality
    To continuously improve the quality management system and the overall management of PBSERV. To constantly nurture the culture of good quality and continuous improvement across PBSERV.